Need help? We’ll solve that mystery!

Find out all you need to know in advance here. If there is anything we can help you with on the day then please talk with one of us at the attraction entrance.

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Admission Tickets
Wonder Nights in 2023
Travel & Directions
Attraction Operations
Accessibility & Additional Needs

Admission Tickets

Do I need to buy tickets in advance?
Yes. If last year is anything to go by, tickets to see Father Christmas will sell out prior to the day. If you book ahead online then admission is guaranteed.

I haven’t received my E-Mail ticket confirmation?
First, please check your Junk E-Mail folder. If you still can’t find it, please send us an E-Mail to info@wondernights.co.uk with the surname and telephone number used and approximately when the payment was made. We will retrieve your order, correct the information and re-send your ticket confirmation to you.

I haven’t received any physical tickets?
Don’t worry – you don’t need any! When you arrive you will need to show us a printed copy of your ticket confirmation or an electronic copy on your mobile device. We will need to scan the smart code on it and then you’re all good to go.

I’ve lost my E-Mail ticket confirmation – can I get a duplicate?
Don’t worry – we’ll automatically send you a new one the day before your visit. There is no need to contact us.

Can I amend my visit date/arrival time?
Yes – you can amend your visit date/time for free providing you give us more than 24 hours notice. Simply click on the ‘manage your booking here’ link on your ticket confirmation E-Mail.

I have a credit voucher to spend – how do I redeem?
You can redeem this now by entering the unique code into the box on the basket page after you have selected your tickets. Just click on TICKETS above to get started.

Wonder Nights in 2023

How does this year compare to previous years?
This year, our core focus once again is to provide a magical experience for families with Children this holiday season. It remains our intention to bring back the illuminated garden and light shows in the future when the time is right. This year, we will only be operating during the daytime between 10.30am – 5.00pm.

Why is the normal Wonder Nights not returning again this year?
We haven’t been able to offer the full event since 2019 initially due to Covid19 restrictions and operational concerns unfortunately. Even now we battle well documented cost increases, supply challenges and an unknown economic outlook. This is genuinely really disappointing for us too but we know you will appreciate all that is affecting everyone right now. We will make it all happen again eventually, but again this year are concentrating on providing an opportunity to meet Father Christmas in a special place.

Are you illuminating the whole garden this year?
No – this year we will not be illuminating the garden, but the whole Earl’s Garden will be open for you to explore in the daytime between 10.30am – 5.00pm.

Will there be any light shows this year?
No – unfortunately not. We very much hope to bring back the light shows in the future and as soon as feasible.

Will the Mansion be open this year?
Yes – this will be the venue for meeting Father Christmas.

What time do you open/close?
Entry is timed between 10.00am – 4.45pm. Please see our dedicated pages for the latest opening times.

How long will it take to explore?
Please allow up to 30 minutes to meet Father Christmas and up to 45 minutes for the Enchanted Garden Trail. Allow longer to enjoy food and drink in the courtyard or at one of the fantastic on-site cafes.

How long is the Enchanted Garden Trail?
The walking route this year is the longest it’s ever been and on average is taking younger families approximately 45 minutes to complete.

Can I explore the Enchanted Garden Trail before meeting Father Christmas?
Yes – you can explore the garden before your timed ticket entry to the house to meet Father Christmas. We open the garden at 10.30am.

What refreshments will be available?
You can purchase drinks and snacks in the house courtyard which is located at the start of the Enchanted Garden Trail. If you are here before 3.00pm then you can also eat at The Farriers or The Orangery.

Travel & Directions

Is there car parking?
Yes – check out our Directions page HERE. Wonder Nights is located within the boundary of Mount Edgcumbe Country Park. All car parks are owned and operated by the Council. The car parks are chargeable and shared with other visitors to the park. Any vehicles are left entirely at the owners’ risk.

Can I take the Ferry?
Yes – the Cremyll Ferry is operating daily on its winter timetable. The last ferry leaves Cremyll Quay at 6.30pm (6.00pm on Sunday). Please bring a torch to find your way if you plan to visit after dusk. Check out our Directions page HERE to find out more.

Can I take the Bus?
Yes – check our Directions page HERE to find out more about coming by Bus from Plymouth and the surrounding villages. Please bring a torch to find your way if you plan to visit after dusk.

Can I arrange to bring a Coach?
Yes – drivers can drop-off passengers close to admissions, but your driver will then need to park the coach in the designated area at Barn Pool, which is about a 10 minute walk away from the attractions’ entrances. For easier access to the park, please enter via the vehicle exit. Coach parking is FREE.

Attraction Operations

What should I wear?
It is the responsibility of all visitors to ensure that they are dressed appropriately for winter weather conditions. Temperatures can vary dramatically here. We also highly recommend you wear sensible closed and sturdy footwear.

Can I bring my dog?
Unfortunately we are unable to welcome dogs to this event – with the exception of assistance dogs. Dogs are not permitted in the historical Earl’s Garden year-round, so this policy is not unique to Wonder Nights. We also use special effects and loud sounds here, so the overall environment is simply not suitable for dogs.

Do you accept Credit/Debit cards?
Yes – credit/debit cards are widely accepted and the preferred use of payment throughout the park.

Do you accept Cash?
No – for the first time this year, cash will not be accepted at this event. Less than 5% of our visitors used cash last year.

How do you use my information?
We strictly comply with the data protection recommendations set out by the Information Commissioners Office. We will never pass your details on to anyone else. For more information on how we deal with your personal information please see our Privacy Policy HERE.

Can I take Photos?
Yes – we recommend bringing one and capturing our world with everyone in your family. We will also capture a complimentary photo of all of you with your own device when you enter and exit the house.

Can I use a Drone?
No – you’ll need permission from the Council to do this, but permission will not be granted during event hours for the safety of everyone on-site.

Is First Aid available?
Yes – if you need first aid attention then please seek the attention of a member of our team who will radio through for further assistance or call 01752 657414.

Is there Security on-site?
Yes – if you require assistance please contact a member of the team or call 01752 657414.

Can I bring Alcohol on-site?
No – sorry. As this event is for families this year, we will not be serving Alcohol anywhere.

Is smoking/vaping permitted?
You are welcome to smoke/vape in the gardens, but please refrain from doing so in any indoor location and in the Festive Courtyard around the toasting fire pits and tables. 

Accessibility & Additional Needs

Is Wonder Nights Wheelchair accessible?
We don’t recommend bringing a wheelchair to this event because the experience is presented in the natural grade one listed landscape of Mount Edgcumbe’s historic formal Earl’s Garden. We have made every effort to make the park accessible to all, but by its very nature there are gradients and bumpy terrain in some select areas. The entire route is predominantly flat though with no steps. Please give us a call on 0371 789 1024 to discuss your requirement ahead of your visit.

How about Scooters & Buggies?
We recommend that you don’t bring Scooters & Buggies, but they can be used throughout the park. They are not permitted inside the house but there is a place for you to leave them unsupervised outside.

Do you have Disabled parking?
Yes – we have six free dedicated spaces next to the Stables Courtyard available on a first come first served basis. We highly recommend you arrive early. If you are arriving after dark, then we recommend parking in the main car park as this is directly positioned at the exit to the attraction and is illuminated. For more information click HERE.

Where are the toilets?
You will find permanent toilets in the Dry Walk car park, at the entrance to Wonder Nights in the Mansion, above The Farriers on the first floor and in the Barrow Centre next to Cornish Galleries.

Can I hire the Countryside Mobility Tramper?
No – unfortunately we have been advised by the Council that the all-terrain Countryside Mobility scheme Tramper is not currently available to hire.

Are Carers free?
Visitors who have valid and recent documentation (issued within the last 12 months) are entitled to up to two free Adult carer tickets per group when attending with a Child who has a disability. The guest with the disability will pay the normal admission charge. Please purchase the tickets you require online in advance and then send us an E-Mail to info@wondernights.co.uk to add on the free carers tickets. Please attach to your E-Mail a copy of Disability Living Allowance OR an Attendance Allowance award letter OR a Personal Independence Payment letter AND a current and valid Blue Badge.

Is the event suitable for younger Children?
Definitely – a visit to our experience is a perfect way to entertain Children at the most wonderful time of year! Children 2 and older will no-doubt be enchanted by all magical characters living in our garden.

Is the event suitable for Children with Autism?
Yes – but if you would prefer a quieter visit then please consider visiting us on the first entry time of the day.

Is this event suitable for the Elderly?
Yes! We have many older visitors who enjoy these experiences with their family.

Do you use Smoke effects?
No. This years we will not be using any smoke effects.

Do you use Strobe lighting effects?
No, but we do use a small amount of flashing lights throughout the entire experience.

Is Mount Edgcumbe Country Park open as normal?
The wider estate is open daily for you to explore from dawn until dusk.